Kyllos: Deception and Overpriced awful food.
(Note: Spelling errors were corrected 7/9/2009 - "Kyllos was spelled with one l, "Kylos" - which is incorrect. Amazingly, quite a few people found this article via Google as a result of the misspelling)
Never in my life have I been so insulted by a restaurant. My expectation when spending $25/plate on the beach is for the food to be decent.
Note to Kyllos management: Fire your food buyer, fire your host staff, fire your obnoxious kitchen staff, start taking reservations, feature only fresh local bought ingredients, and bring up the level of service.
Let's go down the list:
1. Fire your food buyer: We had the salmon. It tasted fishy. and was dry. We also had the Top Sirloin steak. It tasted like cut rate meat, probably freezer burned at some point in it's journey. The deep fried prawns that came with the steak had a distinct chemical taste to them that I can't even describe. In all, I was not impressed with the quality of the food. What gives? Does your Cisco rep do your ordering for you?
2. Fire your host staff: There were no guests waiting in the lobby. We walked in and the hostess had to look up from text messaging someone on her cell phone, was bugged that we walked in the door and proceeded to tell us to wait a minute. For what? The second coming of Christ? She resumed texting on her cell phone and grabbed someone else to seat us.
3. Fire your obnoxious kitchen staff: The food was not cooked well. Our steak was ordered Medium rare and came out Medium. The kitchen folks were so loud in their banter, that it ruined the atmosphere for the patrons within distant earshot of the kitchen. We could hear them hooting and hollering every few minutes. Sure, be proud of a job well done, but remember about having a little decency - you are working in a $25/plate restaurant.
4. Start taking reservations: We called a week ago to get a reservation prior to coming down to Lincoln City from Portland. Let me just say that never in my life have I been told "We don't take reservations" from a restaurant of the supposed caliber of Kyllos. Some of us don't like to play Russian Roulette with waiting for a seat to eat.
5. Feature only fresh local ingredients: You're not a special chain that ships everything in Frozen from Florida (i.e. Olive Garden). From what we saw, it appears that you're buying the cheapest crap the big-box food distributor is shoving down your penny pinching craw. Grow a backbone and hire a food buyer who does more than leave it up to the Cisco rep.
6. Bring up the level of service: Your wait staff looks like they're headed to a soccer game after work. Shorts, Jeans and uncoordinated shirts were the attire I observed. The staff at fast food joints are better dressed. Put your wait staff in some decent uniforms (or AT LEAST establish a dress code) and give them a professional server look. I'm spending $75 on dinner (2 meals, bottle of wine), shouldn't you at least look like you care?
We're not going back to Kyllos and we are working hard to spread the word. We have nothing against the owners (we don't even know who they are), but we feel that the restaurant is deceiving with it's grandeur Architecture and constant wait. There was a time that this place was top notch and the food was excellent. I'm not sure if they took reservations back then, but I have a feeling that they did. Until the ship has been turned, we will spread the word and actively boycott the place.
Pissingly,
Gregsta'
posted by Greg @ 1:00 PM
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